Privacy Policy

Effective Date: June 4, 2026

At ThermalCrystal, we are committed to maintaining the trust and confidence of our visitors and customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our store.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information directly from you when you interact with our store, including when you browse our site, register an account, or place an order.

Personal Information: This includes your name, billing address, shipping address, email address, and phone number.
Payment Information: Payment data is processed securely through our third-party payment processors. ThermalCrystal does not store or have direct access to your full credit card or payment account details.
Device and Usage Data: We automatically collect certain information about your device, including your IP address, browser type, time zone, and cookies installed on your device to optimize your browsing experience.

2. How We Use Your Information

We use the information we collect for the following operational and commercial purposes:

Order Fulfillment: To process and fulfill your orders, arrange shipping, provide invoices, and send order confirmations.
Customer Communication: To communicate with you regarding your orders, account status, or customer support inquiries.
Fraud Prevention: To screen our orders for potential risk or fraud, protecting both our customers and our business operations.
Site Optimization: To analyze how customers browse and interact with the store, helping us improve our website functionality and performance.

3. Sharing Your Information

We only share your personal data with third-party service providers that are essential to executing our business operations:

Platform Providers: We utilize the YouCan platform to power our online store.
Fulfillment Partners: Your shipping details are shared with our logistics and courier partners strictly to fulfill and deliver your watch orders.
Compliance with Law: We may disclose your personal information if required by law, regulation, or a legal request from public authorities.

4. Data Security

The security of your personal information is a priority. We employ industry-standard administrative, technical, and physical security measures—such as Secure Socket Layer (SSL) encryption—to protect your personal data during transmission and storage against unauthorized access, loss, or alteration.

5. Cookies

ThermalCrystal uses cookies to enhance your shopping experience, remember your cart items, and analyze site traffic. You can choose to disable cookies through your browser settings, though doing so may affect the functionality of certain features on our website.

6. Your Rights

Depending on your location, you may have the right to access, correct, amend, or delete the personal information we hold about you. To exercise these rights, please contact us using the information provided below.

7. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with a revised effective date.

8. Contact Us

For more information about our privacy practices, or if you have any questions, please contact us via email at:

Email: ibrahimyfug@gmail.com