Fast Delivery Across Morocco in 24-48 Hours | Cash On Delivery

 Fast Delivery Across Morocco in 24-48 Hours

ThermalCrystal
ThermalCrystal

Shipping & Delivery

Shipping & Delivery Policy

Effective Date: June 4, 2026

Thank you for shopping at ThermalCrystal. We partner with reliable global courier services to ensure your timepieces are delivered securely and efficiently. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • A separate notification will be sent to you once your order has shipped.

  • Please note that order processing may take slightly longer during high-volume periods or seasonal launches.

2. Shipping Rates & Delivery Estimates

We offer reliable shipping options worldwide. Shipping charges and estimated delivery timelines for your order will be calculated and displayed at checkout.

  • Standard Shipping: Estimated delivery within 7 to 15 business days.

  • Express Shipping: Estimated delivery within 3 to 7 business days (where available).

While we make every effort to deliver your order within the estimated timeframes, ThermalCrystal cannot be held responsible for late deliveries due to courier delays, severe weather, or customs clearance procedures.

3. Shipment Confirmation & Order Tracking

Once your order leaves our facility, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking information will become active within 24 to 48 hours of dispatch. You can monitor your shipment directly through the courier’s portal.

4. Customs, Duties, and Taxes

ThermalCrystal is not responsible for any customs duties, taxes, or import fees applied to your order by your destination country.

  • All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).

  • Please check your local customs office guidelines regarding imports of premium goods and watches.

5. Incorrect Delivery Addresses

We are not liable for orders that fail to deliver due to incorrect, incomplete, or missing address information provided during checkout.

  • Please carefully review your shipping details before finalizing your order.

  • If you notice an error in your shipping address, contact us immediately at our support email. Once an item has been dispatched, we cannot modify the shipping route.

6. Damaged, Lost, or Missing Shipments

Every watch shipped by ThermalCrystal is securely packaged to prevent damage during transit. However, if your order arrives damaged or goes missing, please follow these steps:

  • Damaged Items: Inspect your package upon arrival. If the item is damaged, save all packaging materials and damaged goods, take clear photographs, and contact our customer support team within 48 hours of delivery.

  • Lost Shipments: If your tracking information shows your package was delivered but you have not received it, or if the tracking has stalled completely, contact us within 7 days of the expected delivery date so we can initiate an investigation with the carrier.

7. Contact Us

If you have any questions regarding the delivery status of your order or our shipping practices, please reach out to us:

Email: [Insert your business email here]

Response Time: We aim to respond to all shipping inquiries within 24 business hours.